Shipping Policy

Most orders ship from our warehouse in Southern California. Orders received by Noon PST ship same day in most cases. We ship all orders within 2 business days.

Shipping Rates

Continental US (lower 48 states)

FREE ground shipping on orders over $49! $5.95 flat rate shipping for orders under $49.

Alaska & Hawaii

We offer flat rate ground shipping to Alaska and Hawaii based on order total. Proceed to checkout to check rates.

Canada

FREE ground shipping on orders over $400. Flat rate ground shipping on orders under $400. Proceed to checkout to check rates.

Note: Canadian customers may incur a "brokerage fee" in addition to duty/taxes when receiving packages across the border. The fee usually ranges from $30-$60USD depending on value. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.

International Orders

Alpha Bidet does not ship internationally at this time.

Shipping Carriers

Alpha Bidet uses Fedex, UPS, and USPS.

Average Delivery Times

Orders shipped to the West coast usually take 1-3 business days. Orders shipped to the East coast usually take 3-5 business days. Orders to Canada take 5-9 business days depending on your local customs office.

Local Pickup

Yes, we offer local pickup from our warehouse in Monterey Park, CA M-F 9AM-5PM. Give us a call during business hours to schedule an appointment.

Expedited Shipping

Alpha Bidet does not offer expedited shipping at this time. Please check our authorized retailers for expedited shipping options.

Toilet Fitment Guide

Is your toilet compatible with an Alpha Bidet

Comparison Chart

Compare features across models

Installation Guide

How to install an Alpha Bidet

Returns and Exchanges

Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.

New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.

Returns without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.

International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.

Close-outs and Scratch and Dent

Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.

Exchanges

Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.

Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.

Exchanges without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.

Returns and Exchanges

Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.

New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.

Returns without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.

International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.

Close-outs and Scratch and Dent

Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.

Exchanges

Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.

Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.

Exchanges without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.

Returns and Exchanges

Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.

New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.

Returns without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.

International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.

Close-outs and Scratch and Dent

Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.

Exchanges

Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.

Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.

RMA (Return Merchandise Authorization)

Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.

Exchanges without an RMA number will not be accepted.

Return Shipping

Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.