At ALPHA BIDET we strive to provide stellar customer service. Drop us a note and we'll respond as quickly as possible. Plus, once you join the ALPHA BIDET family, we’ll be here to provide technical support for the lifetime of your purchase.
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Customer Service: support@alphabidet.com |
2031 Merced Ave South El Monte, CA 91733 Toll Free: 1.888.310.4511 |
Continental US
The UXT Pearl ships FREE via ground shipping in the Continental US only.
It ships in a very large box that weighs about 100lbs, so please make the proper arrangements for delivery.
Delivery will take 3-7 business days depending on your location. Please allow for potential carrier delays due to its size.
Shipping Restrictions
Due to its size, we are not able to ship the UXT Pearl to Canada, Alaska, PR, Hawaii, or otherwise internationally at this time.
Continental US
The UXT Pearl ships FREE via ground shipping in the Continental US only.
It ships in a very large box that weighs about 100lbs, so please make the proper arrangements for delivery.
Delivery will take 3-7 business days depending on your location. Please allow for potential carrier delays due to its size.
Shipping Restrictions
Due to its size, we are not able to ship the UXT Pearl to Canada, Alaska, PR, Hawaii, or otherwise internationally at this time.
Continental US
The UXT Pearl ships FREE via ground shipping in the Continental US only.
It ships in a very large box that weighs about 100lbs, so please make the proper arrangements for delivery.
Delivery will take 3-7 business days depending on your location. Please allow for potential carrier delays due to its size.
Shipping Restrictions
Due to its size, we are not able to ship the UXT Pearl to Canada, Alaska, PR, Hawaii, or otherwise internationally at this time.
Rest easy and shop with confidence - AlphaBidet.com is now offering an exclusive 30 Day Risk Free In-Home Trial! A program so fantastic it could only be brought to you by the internet's premier electronic bidet toilet seat retailer - BidetKing.com. Why are we doing this? Because we are so confident in the quality, functionality, and style of our best bidet seats that we are willing to let you try them, in your home, for a whole month. If you aren't completely satisfied with your purchase, simply send it back to us and we'll give you a full refund minus the original shipping cost (roughly $25).
Program Details: Simply purchase a qualifying washlet bidet seat where the 30 Day Trial program is listed. From the date of purchase, you will have 30 days to receive, install, and use the toilet seat bidet in your home. If you find that you are not 100% satisfied with your purchase, call us for a RMA (return authorization) number, and then ship the seat back to us via UPS for a full refund minus original shipping costs.
Qualifying models: Alpha JX and Alpha GXR
Fine Print: 30 Day Risk Free Trial applies only to products listed in this category. All returns must be shipped via UPS with insurance and have a BidetKing.com RMA number. Returns received without RMA numbers or shipped via ineligible carriers will be subject to a 15% restocking fee. In case of return, customer is responsible for return shipping costs as well as original shipping costs (will be deducted from refund). Returns must be in good condition with ALL original parts and accessories included. Returns received with missing parts or substantial damage beyond normal usage wear and tear will be subject to additional fees (will be deducted from refund). Orders involving multiple bidet seats may only have (1) unit be considered under the 30 Day Risk Free trial program (other units must be in brand new condition to be returned). (1) 30 Day Risk Free trial per household - regardless of model.
Rest easy and shop with confidence - AlphaBidet.com is now offering an exclusive 30 Day Risk Free In-Home Trial! A program so fantastic it could only be brought to you by the internet's premier electronic bidet toilet seat retailer - BidetKing.com. Why are we doing this? Because we are so confident in the quality, functionality, and style of our best bidet seats that we are willing to let you try them, in your home, for a whole month. If you aren't completely satisfied with your purchase, simply send it back to us and we'll give you a full refund minus the original shipping cost (roughly $25).
Program Details: Simply purchase a qualifying washlet bidet seat where the 30 Day Trial program is listed. From the date of purchase, you will have 30 days to receive, install, and use the toilet seat bidet in your home. If you find that you are not 100% satisfied with your purchase, call us for a RMA (return authorization) number, and then ship the seat back to us via UPS for a full refund minus original shipping costs.
Qualifying models: Alpha JX and Alpha GXR
Fine Print: 30 Day Risk Free Trial applies only to products listed in this category. All returns must be shipped via UPS with insurance and have a BidetKing.com RMA number. Returns received without RMA numbers or shipped via ineligible carriers will be subject to a 15% restocking fee. In case of return, customer is responsible for return shipping costs as well as original shipping costs (will be deducted from refund). Returns must be in good condition with ALL original parts and accessories included. Returns received with missing parts or substantial damage beyond normal usage wear and tear will be subject to additional fees (will be deducted from refund). Orders involving multiple bidet seats may only have (1) unit be considered under the 30 Day Risk Free trial program (other units must be in brand new condition to be returned). (1) 30 Day Risk Free trial per household - regardless of model.
Rest easy and shop with confidence - AlphaBidet.com is now offering an exclusive 30 Day Risk Free In-Home Trial! A program so fantastic it could only be brought to you by the internet's premier electronic bidet toilet seat retailer - BidetKing.com. Why are we doing this? Because we are so confident in the quality, functionality, and style of our best bidet seats that we are willing to let you try them, in your home, for a whole month. If you aren't completely satisfied with your purchase, simply send it back to us and we'll give you a full refund minus the original shipping cost (roughly $25).
Program Details: Simply purchase a qualifying washlet bidet seat where the 30 Day Trial program is listed. From the date of purchase, you will have 30 days to receive, install, and use the toilet seat bidet in your home. If you find that you are not 100% satisfied with your purchase, call us for a RMA (return authorization) number, and then ship the seat back to us via UPS for a full refund minus original shipping costs.
Qualifying models: Alpha JX and Alpha GXR
Fine Print: 30 Day Risk Free Trial applies only to products listed in this category. All returns must be shipped via UPS with insurance and have a BidetKing.com RMA number. Returns received without RMA numbers or shipped via ineligible carriers will be subject to a 15% restocking fee. In case of return, customer is responsible for return shipping costs as well as original shipping costs (will be deducted from refund). Returns must be in good condition with ALL original parts and accessories included. Returns received with missing parts or substantial damage beyond normal usage wear and tear will be subject to additional fees (will be deducted from refund). Orders involving multiple bidet seats may only have (1) unit be considered under the 30 Day Risk Free trial program (other units must be in brand new condition to be returned). (1) 30 Day Risk Free trial per household - regardless of model.
Returns and Exchanges
Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.
New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.
Returns without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.
International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.
Close-outs and Scratch and Dent
Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.
Exchanges
Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.
Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.
Exchanges without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.
Returns and Exchanges
Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.
New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.
Returns without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.
International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.
Close-outs and Scratch and Dent
Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.
Exchanges
Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.
Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.
Exchanges without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.
Returns and Exchanges
Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.
New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified returns.
Returns without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.
International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service. Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer. Any fees charged to Alpha Bidet will be deducted from the customer's refund amount.
Close-outs and Scratch and Dent
Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.
Exchanges
Order the wrong size? We accept exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for exchange due to Public Health Regulations and Alpha Bidet policy.
Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee.
RMA (Return Merchandise Authorization)
Customers must first contact us and obtain an RMA number for exchange. Simply give us a call or send us an email at support@alphabidet.com with your order number and we'll gladly issue an RMA for qualified exchanges.
Exchanges without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Alpha Bidet will pay for the exchange shipping back to you! Exchanges must be shipped via UPS or Fedex with insurance, we are not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.
Shipping Rates
Continental US (lower 48 states)
FREE ground shipping on orders over $49! $5.95 flat rate shipping for orders under $49.
Alaska & Hawaii
We offer flat rate ground shipping to Alaska and Hawaii based on order total. Proceed to checkout to check rates.
Canada
FREE ground shipping on orders over $400. Flat rate ground shipping on orders under $400. Proceed to checkout to check rates.
Note: Canadian customers may incur a "brokerage fee" in addition to duty/taxes when receiving packages across the border. The fee usually ranges from $30-$60USD depending on value. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.
International Orders
Alpha Bidet does not ship internationally at this time.
Shipping Rates
Continental US (lower 48 states)
FREE ground shipping on orders over $49! $5.95 flat rate shipping for orders under $49.
Alaska & Hawaii
We offer flat rate ground shipping to Alaska and Hawaii based on order total. Proceed to checkout to check rates.
Canada
FREE ground shipping on orders over $400. Flat rate ground shipping on orders under $400. Proceed to checkout to check rates.
Note: Canadian customers may incur a "brokerage fee" in addition to duty/taxes when receiving packages across the border. The fee usually ranges from $30-$60USD depending on value. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.
International Orders
Alpha Bidet does not ship internationally at this time.
Shipping Rates
Continental US (lower 48 states)
FREE ground shipping on orders over $49! $5.95 flat rate shipping for orders under $49.
Alaska & Hawaii
We offer flat rate ground shipping to Alaska and Hawaii based on order total. Proceed to checkout to check rates.
Canada
FREE ground shipping on orders over $400. Flat rate ground shipping on orders under $400. Proceed to checkout to check rates.
Note: Canadian customers may incur a "brokerage fee" in addition to duty/taxes when receiving packages across the border. The fee usually ranges from $30-$60USD depending on value. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.
International Orders
Alpha Bidet does not ship internationally at this time.
Alpha Bidet Express Quickship Program
Alpha Bidet is committed to providing the best customer experience possible. As such, we've expanded our operations with additional fulfillment warehouses to launch our new Express Quickship Program. Products marked with the Express Quickship tag will typically be delivered within 2 business days in the Continental US (same as Amazon Prime) at no additional cost. Just select Fedex Ground at checkout.
Program Details
⚡ 95% of orders in the Continental US can be delivered within 2 business days via ground shipping - see map below
⚡ Orders received by 12PM PST will generally ship same day, but is not guaranteed
⚡ Delivery times are based on Fedex Ground estimates and not guaranteed - choose an expedited shipping option if you need a guarantee
Alpha Bidet Express Quickship Program
Alpha Bidet is committed to providing the best customer experience possible. As such, we've expanded our operations with additional fulfillment warehouses to launch our new Express Quickship Program. Products marked with the Express Quickship tag will typically be delivered within 2 business days in the Continental US (same as Amazon Prime) at no additional cost. Just select Fedex Ground at checkout.
Program Details
⚡ 95% of orders in the Continental US can be delivered within 2 business days via ground shipping - see map below
⚡ Orders received by 12PM PST will generally ship same day, but is not guaranteed
⚡ Delivery times are based on Fedex Ground estimates and not guaranteed - choose an expedited shipping option if you need a guarantee
Alpha Bidet Express Quickship Program
Alpha Bidet is committed to providing the best customer experience possible. As such, we've expanded our operations with additional fulfillment warehouses to launch our new Express Quickship Program. Products marked with the Express Quickship tag will typically be delivered within 2 business days in the Continental US (same as Amazon Prime) at no additional cost. Just select Fedex Ground at checkout.
Program Details
⚡ 95% of orders in the Continental US can be delivered within 2 business days via ground shipping - see map below
⚡ Orders received by 12PM PST will generally ship same day, but is not guaranteed
⚡ Delivery times are based on Fedex Ground estimates and not guaranteed - choose an expedited shipping option if you need a guarantee
