Most orders ship from our warehouse in Southern California. Orders received by Noon PST ship same day in most cases. We ship all orders within 2 business days.
Shipping Rates
Continental US (lower 48 states)
FREE ground shipping on orders over $49! $5.95 flat rate shipping for orders under $49.
Alaska & Hawaii
We offer flat rate ground shipping to Alaska and Hawaii based on order total. Proceed to checkout to check rates.
Canada
FREE ground shipping on orders over $400. Flat rate ground shipping on orders under $400. Proceed to checkout to check rates.
Note: Canadian customers may incur a "brokerage fee" in addition to duty/taxes when receiving packages across the border. The fee usually ranges from $30-$60USD depending on value. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.
International Orders
Alpha Bidet does not ship internationally at this time.
Easy Returns and Exchanges
Alpha Bidet accepts returns or exchanges on new and unused bidet seats and accessories within 45 days of shipment date.
New and unused means the product has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water, plugged into electricity or used in any way are not eligible for return due to Public Health Regulations and Alpha Bidet policy.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee. Returns without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping fees. Within the US, returns must be shipped via UPS or Fedex with insurance, We are not liable for damages incurred during shipment.
Close-outs and Scratch and Dent
Products marked as "open box" or "scratch and dent" are FINAL SALE items and not eligible for return.
If you ordered the wrong item, wrong size/have fitment issues, or simply changed your mind We will refund you for your purchase price minus the original shipping cost, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable, provided your purchase is in "new" condition, and the purchased product was not noted as a clearance, open box or non-returnable item. Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.
